FAQs

At Outfit, we take precise measures to ensure that our customers receive the exact product they ordered. However, in the event that a different product is received by mistake, please contact us via email at info@outfitonline.co and attach a picture of the receipt and the product. We will then proceed with the return and replacement of the product or compensate the customer according to our policy in such cases.

If you have more than one discount or promotion code, you can use one code per independent purchase.

If the promotional code has expired, please contact us at info@outfitonline.co or through one of our communication channels with the promotional code, and we will reactivate it if it is still valid.

At Outfit, we strive to provide sufficient stock to meet the needs and requests of our customers. However, if such an issue arises, our team will contact the customer through one of our available communication channels and inform them to either change or remove the out-of-stock product from their order.

The information we need for shipping includes the recipient’s name, phone number, email, and full address. However, due to changes in customs regulations in some countries, we may need to attach a copy of the recipient’s identification in countries that require it. If this information is not available, we will not be able to ship the order to you.

At Outfit, we always strive to deliver all orders received to our customers. However, some issues may result in the cancellation of an order, such as missing information, no means of communication with the customer, or non-compliance with our policies. Outfit reserves the right to cancel any order for any reason that does not comply with our policy.

At Outfit, we ensure that every item in your order is in excellent condition. Therefore, we inspect quality before sending the order, and sometimes, , the product or size you purchased may be the last item in our inventory. Through our standard quality check, it may not meet our desired level of quality to send it to you, so it will be canceled. You will be notified through one of our communication channels to arrange for the refund of the canceled product.

If the product is already in the shipping process or has already been shipped, it cannot be canceled.

When your order is shipped, we will send you the shipping details via email or through one of our communication channels. This message will include your tracking number, which you can use to track the status of your shipment by contacting the shipping company.

At Outfit, we strive to provide the best offers, deals, and discounts to our customers. If the discount code does not apply to all products, it will be mentioned in the discount coupon or promotional offer or where Outfit finds it appropriate.

At Outfit, we strive to provide the best offers, deals, and discounts to our customers. If the discount code does not apply to all products, it will be mentioned in the discount coupon or promotional offer or where Outfit finds it appropriate.